Frequently Asked Questions
Nope, shipping will be shouldered by the customer and calculated upon check out. You can refer to our shipping rates below:
Metro Manila: 1-3 days
• Mats -₱250
• Towels -₱100
• Care kit -₱100
BLRC (Bulacan, Laguna, Rizal, Cavite): 2-3 days
• Mats -₱400
• Towels -₱150
• Care kit -₱150
Provincial: 5-10 days
• Mats - ₱400
• Towels - ₱200
• Care kit- ₱200
Customers who check out with a minimum purchase of Php 5,000 qualify for free shipping! We also promotions, such as free shipping, on our Instagram - be sure to follow us on there to stay updated!
Note: this promo is only available to Metro Manila addresses only.
Unfortunately, we do not offer same-day delivery at the moment. But, we do offer next-day delivery for Metro Manila addresses. Just note that we do have a 5PM cut-off time for next-day deliveries.
Not too long, now! Below are the estimated shipping durations for domestic orders:
Metro Manila: 1-3 business days
Bulacan, Laguna, Rizal, Cavite: 2-3 business days
Provincial: 5-15 business days
Orders and Returns
We accept all major credit and debit cards and Gcash via Paymongo. We also accept Bank Deposit via BDO.
Unfortunately, we do not.
You may view the status of your order through the 'View Order' link provided in the order confirmation email we sent over.
Didn't receive it? Please check your spam inbox before sending us an email us at email@example.com
Once an order is confirmed and payment has been made, we do not allow cancellations. Sorry about that!
We do not accept refunds or returns on any order, but allow customers to request for an exchange if the product received is defective* within 30 days from purchase. Rest assured, we make sure products are in tact, complete, and meet all provided descriptions before dispatch. We are not liable for any damages that occur once parcel has been shipped and handed over to our logistic partners.
*Factory or manufacturing defects
* Wrong order received
We only allow customers to request for an exchange if the product received is defective* within 30 days from purchase.We will not accept requests for exchange for the following reasons:
- Change of mind
- Request has surpassed the 30-day mark
- Product deterioration as a result of misuse
- Product damage caused by negligence, misuse or alteration of products
- Product did not meet expectations, but matches or is consistent to the description provide on the website
For valid exchange requests, please email us at firstname.lastname@example.org: (1) Your Order number, (2) Product Name (3) Contact Details and (4) Complaint, along with photos of the product's condition for our team to review.
We hear you! When it comes to our yoga mats, we cannot guarantee a restock of our limited designs (so buy them as soon as possible!) But send us a DM on Instagram and we'll take note of your faves - and you might see them back in stock soon!
In any case - we're always cooking up exciting design releases for our mats and towels, so keep your eyes peeled for new, cute workout gear!
Our mats are made of a sweat-absorbent microfiber top layer and anti-skid, anti-tear TPE bottom.
Our mats have a TPE, or Thermoplastics Elastomers, bottom layer. This material is made from biodegradable plastics that contain no latex, PVC, heavy metals, and any other hard chemicals or toxins. It's also recyclable after use!
Absolutely not. You can do all kinds of workouts and rereation on our mats - from yoga to intense HIIT workouts. They're also easy to clean, so don't be afraid to keep your shoes on!
Give your mats some love and pick up a Mat Care Kit before checkout, and spray and spritz your mat clean after your workouts. Alternatively, you can follow our At-Home Mat Care below to keep your mat fresh and clean.
At-Home Mat Care:
1. Combine 1 cup of water and 1 teaspoon of mild detergent.
2. Using a soft cloth or hand towel, dip into your solution and wipe down your yoga mat gently to deep clean.
3. Leave to air-dry before rolling or storing away. Avoid leaving under direct sunlight.
4. Repeat every week!
To preserve the quality of the mat, please use a gentle or mild detergent when you clean your mat.
Yes! All our mats come with a carrier strap so you can travel with your mat at ease. If you're planning to take your mat with you on a flight, we advise to check your airline's check-in/carry-on policies beforehand. For your reference, here are the dimensions of the Day In Day Out yoga mat:
Dimensions: 68cm x 183cm
Our anti-microbial mictrofiber towels are made from Post Consumer Plastic (RPET) bottles. Specifically, the Cute Sports Towel is made from 2 RPET bottles, while our Big Towel is made from 8 RPET bottles.
Our towels are also GRS-certified and Oeko-Tex CE certified, meaning they use recycled fabrics and are manufactured responsibly.
Find out more about GRS (Global Recycled Standard) and OEKO-TEX CE.
Machine wash your towel in cold water. Do not iron and do not bleach.
We designed the Got Your Back Towel to be multipurpose so you get the most use out of it! Use it at the gym, at the beach, for a picnic, and thanks to the alignment guide we've added - you can use it for yoga and stretching, too!
Thanks for being patient! We're currently in the process of improving and redeveloping our Mat Care Kits. Trust that they'll be back next year better than ever!
Wish to recycle your used Mat Care Kit bottles? Here's how:
1. Purchase a new set of the Mat Care Kit
2. Once your order is confirmed, send an email Re: Mat Care Kit Recycling to email@example.com including your name, number, and new order #
3. The Day In Day Out team will email or text you for confirmation regarding the delivery and pick up dates. You'll get free shipping on us, too!
Yes! Shoot us an email at firstname.lastname@example.org with your order number once your order has been confirmed.